The terms detailed in this policy apply to all purchases from our website and where applicable trade purchases that are separately invoiced.  

Product Price and Delivery Costs

All pricing on the website in is New Zealand dollars. Every effort is made to ensure the price of goods on our website is accurate, but should an error occur (due to a system malfunction or human error) we reserve the right to recoup the difference. 

We reserve the right to alter the price of our goods without warning at any time.

Legal Age to Purchase

By purchasing items from this website, you are acknowledging that you are of the legal age to purchase alcohol in your country or jurisdiction. For further information on this please refer to the Fen and Field Distillery Host Responsibility Policy on our website.

Shipping

We ship with NZ Couriers Ltd, all terms and conditions for carriage of your goods can be found on their website www.nzcouriers.co.nz. 

• Dispatch: We endeavour to pack and ship your goods within two business days. 
• Costs: Shipping costs are calculated at checkout unless otherwise stated. No margin is added to shipping costs, all costs are pass-through costs to NZ Couriers. 
• Damaged in transit or loss in transit: If you think your parcel may have been lost you need to lodge a query with NZ Couriers customer service. This can be done via their website. A Claim form is also available to complete on their website if your parcel is damaged or is confirmed as lost.

Payment Terms

Payment in full is required prior to us shipping your order. The purchaser is solely liable for collection costs associated with recovery of payments which default.  

Returns and Refunds and Cancellations

Fen and Field Distillery generally does not accept returns however in exceptional circumstances we will consider a request on a case-by-case basis. Should we agree to accept a return, the goods must be unopened and in the same condition they were dispatched in. The refund will be for the product price only, all shipping costs (including the return shipping costs) are at the buyer’s expense. 

Warranty Against Defects

We are dedicated to ensuring you receive your products in excellent condition, and we will ensure you are reimbursed the full purchase price for any genuinely defective goods.

In the interest of transparency, the following are some examples of what would not be classified as a defect:

1. Gin cloudiness – Fen and Field gin is clear at room temperature but at cooler temperatures the liquid can turn slightly cloudy. This is called louching and is caused when the botanical oils come out of solution. This is either due to a temperature drop or drop in alcohol concentration. Cloudy gin is an indication the gin is packed with flavour and definitely not defective! 
2. Bottle imperfections – Aesthetic imperfections in the glass bottle such as small air bubbles, these are an intentional design element.
3. Broken corks – We use all natural corks that can break or deposit cork fragments in your gin. This is very rare but unfortunately it can occur. While we wont replace the whole bottle of gin we will replace the cork, just send us an email with proof of purchase.    

For any questions on our shipping and returns policy please contact us directly:

Email: emily@fenandfield.co.nz or sem@fenandfield.co.nz  

Last update: 6th June 2024